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Scripps Clinic - Ranch Bernardo Billing Office

October 16, 2017. I called regarding a billing error. I was not allowed to speak to supervisor. Each rep was rude and secretive with providing supervisor contact. I was denied any operator identifier number or last name. This would include John Atkinson, Makisha, Hector, and Dan Kehl. My notes which a second access rep read back to me were dishonest. I asked them to be deleted.
1.0
Details
Customer service
#1115947
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A month ago I had lab work done at Scripps Coastal (very good staff) problem was Dr. Glenn's receptionist at Scripps Encinitas. After several days called to ask if I had labs done..yes. She was not able to get the report. After several attempts I called the lab was...
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Anonymous
JG1

Thank you for your input. The labs are sent directly to the imaging facility. The cost of your portion of the Mri is not known to us in the office. The amount has to do with y...

#1090813
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Scripps Clinic - Dr Goldman clinicme by

Called up clinic for authorization letter, lay who answered was very rude, no good afternoon, cant find my fathers name ,so i said go by his DOB, she answered me in a rude way, we dont go by DOB, which is strange bec most clinics ask the DOB. Very rude ,even Dr Goldman is rude to my father who has hard time hearing.
#1081774
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SCRIPPS MEDICAL CENTER HILLCREST BILLED WRONG INSURANCE COMPANY AND AFTER THEY REFUSE TO PAY, SCRIPPS SEND IT TO COLLECTION. IT HAPPENED 8 TIMES WITHIN LAST 3 YEARS!!! ALSO, WE NEVER RECEIVED BILLS FROM CERTAIN DOCTORS AND FOR CERTAIN PROCEDURES, I DONT KNOW WHY! AFTER...
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1.0
I liked
  • Dr pogorelov
I didn't like
  • Accounting
#1077584
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Hello! I am beyond frustrated with the lack of customer service at Scripps. I was seen by my provided 11/16 for an annual gyn exam. She ordered my annual SCREENING mammogram/ultrasound. I waited until 3/17 to have it performed, Aetna insurance. In 4/17 I received a...
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2.1
I didn't like
  • Billing practices
#1074554
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Was admitted to hospital at 8:45am on 7/7/2017. For low red blood cell and alleys and high blood pressure. Never given any medications. I was at urgent care till 2:02 pm. Ask for food at 11 am. Was brought cookies and pertziels. Not a renal diet. The nurse ample time...
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#1071602
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Scripps Clinic - Flue / influenza shots

Called to ask how our children's flu shots could be ~ $371 each per child? The answer: the lady said we just got back from 4th of July Holliday. The lady hung up the phone.
#1070716
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I was in the ER at Scripps La Jolla after a car crash, Dec 2016. I was admitted as patient, after a long wait, in severe pain, on a gurney in the ER hallway where I could hear nurses chattering about their Christmas plans. I had to BEG to get a bedpan! After X-rays and...
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#1068976
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Scripps Clinic - They could not care less

I'm a new patient, and I've been waiting for weeks that Scripps Clinic to send a fax to my insurance to get the MRI (that my doctor ordered) approved. Extremely disappointing. I regret joining this organization. They coild not care less about their patients. I'll most likely switch soon
1.8
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1057909
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I saw a surgeon May 4th 2017 for a minor spine issue. After two weeks of not hearing anything I call for a follow up and I'm not in the system. Call back the next day, same not in the system. I'm told to leave messages with Director of Ops and scheduling. No one...
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#1050964
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